A clearer case
Gather relevant appeal information for evaluation.
CurbShift Resolve
Clearer appeals.
Better decisions.
Gather the relevant information. Use AI to evaluate it, recommend an outcome, and draft a response for staff review.
AI recommends and drafts. Authorized staff review the recommendation and response.
APPEALS WORKFLOWCURBSHIFT / RESOLVE
✓
Purpose-built intelligence.
People in control.
The operational shift
Relevant information. A considered recommendation.
A response ready for human review.
Follow the workflow
Every handoff.
More connected.
Select a step to explore the process.
This is a workflow illustration, not a live platform.
01 / Gather
Bring the relevant information together.
Gather the information needed to understand an appeal, giving staff a clearer view of the case.
Staff-in-control by designAppeal workspace
CURBSHIFT RESOLVE
Relevant appeal information
Illustrative workflow01
Gathered for evaluation
Information together
02 / Evaluate
Make the information easier to assess.
AI evaluates the relevant information to support the appeal review process.
Staff-in-control by designAI-assisted evaluation
CURBSHIFT RESOLVE
Available case context
Illustrative workflow02
Evaluated for review
Context evaluated
03 / Recommend
A recommendation for human judgment.
The platform recommends an appeal outcome for authorized staff to review. The recommendation supports the decision.
Staff-in-control by designRecommended outcome
CURBSHIFT RESOLVE
AI-assisted recommendation
Illustrative workflow03
Awaiting staff review
Recommendation ready
04 / Draft response
Give staff a useful starting point.
Draft a response for staff review, so they can assess the recommendation and prepare the final communication.
Staff-in-control by designResponse draft
CURBSHIFT RESOLVE
Drafted appeal response
Illustrative workflow04
Staff review required
Draft ready
A useful recommendation
Give staff an AI-assisted outcome recommendation to consider.
A stronger starting point
Draft a response for staff to review before final communication.
Practical intelligence. Human accountability.
Better support
for human judgment.
An appeal represents a person asking to be heard. Resolve helps organize the administrative work so authorized staff can review the information, recommendation, and response.
The platform does not turn an AI recommendation into a final appeal decision. Responsibility stays with the people reviewing the case.
See your annual appeals capacity at 60% and 80% time reductions.
Calculate Resolve impactYour next move
Make room for
better work.
Explore how CurbShift Resolve could fit your operation.